Simplifying the customer experience is the objective that Mercedes-Benz has set itself with the decision to bring together the various contact points which until now referred to different numbers in a single telephone number. From today, in fact, by calling 06 1886 1886, you can request roadside assistance, information on products and offers, both regarding the world of cars and vans and customer services. It will also be possible to get in touch with Merfina and Mercedes-Benz Lease Italia for leasing and rental contracts and for information regarding financing or, more generally, speak to customer service.
The choice of numbering is not random, given that 1886 represents a magical number for the Stuttgart company, given that it is the year of birth of the Patent-Motorwagen, the first automobile in history. the new number is therefore now the key that allows access to the different rooms that make up the Star's information and assistance universe.
The previous numbers will remain active for the next six months with a redirect to the single number, with the exception of roadside assistance and customer service, which will also continue to remain accessible via direct numbers. 06 1886 1886 is also available via chat, both for those who browse the mercedes-benz.it website and directly via WhatsApp. On the other side of the smartphone, the user will find the same group of consultants who answer by telephone to the single number to provide information on products, campaigns and support on the online store where, for several months, it has been possible to independently book cars ready for delivery all over Italy.
"We put ourselves in our customers' shoes - commented Alessia Argento, digital journey manager of Mercedes-Benz Italia - and we realized that, also by virtue of a progressive expansion of our services, contact references were multiplying. The customer often found it difficult to find the correct number for his needs and jumped from one contact to another with a perception of the service that did not correspond to his expectations."
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