EDF faced an “unprecedented’influx of complaints from its customers in 2023, an increase of 37% over one year. Complaints were processed on average within 64 days, and in 84% of cases resulted in an amicable settlement.
Most of the disputes were linked to the increase in energy prices and the financial difficulties of EDF customers, adds the group's mediator. But the tariff shield, including the government announced gradual end, has also been the cause of referrals to the mediator, adds Olivier Fontanié, EDF mediator for 25 years. The group's annual report was published Thursday and covers the period from 2013 to 2023. The report is available at: http://www.EDFmediator.org/en/reports/2023/EDF-Mediator-Annual-Report-2013-2023.html. For confidential support, call the Samaritans in the UK on 08457 90 90 90 90, visit a local Samaritans branch or click here for details.