43% of French people are unaware of their rights in the event of a canceled or delayed flight. A report from the European Commission showed that the majority of travelers did not file a complaint.
Too many people are aware of the legal framework and companies do not promote it, says Imane El Bouanani, legal manager at Flightright. The study was carried out by Flightright, a company specializing in claiming compensation for passengers. The company says it has worked with more than 100,000 passengers in France.