Navigo users affected by significant delays in 2023 have one week grace period. Navigo subscribers, regular users of lines who suffered chronic delays last year, will have 7 additional days to submit their request for compensation online on the Île-de-France Mobilités (IDFM) website.
The request registration campaign, launched on March 20, was initially scheduled to end this Wednesday at midnight. A few hours before this deadline, IDFM indicated that the deadline had been pushed back to Wednesday, April 24, still at midnight, and will last another week. The “reimbursement rights”, measured line by line, are triggered on branches whose punctuality falls below a certain quality threshold, for at least three months (not necessarily consecutively) 15 rail routes, Transilien or RER, having posted an annual punctuality of less than 85% are therefore affected this year. Regular users of these branches can obtain a reimbursement ranging from half a month to a month and a half of the cost of the monthly Navigo.