Sixty Japanese doctors have launched a class action lawsuit against Google Maps. They are demanding 1.4 million yen (or 8,500 euros) in damages from the American giant.
Physicians feel unable to respond to or refute opinions damaging to their reputation due to their obligation to respect patient confidentiality. The plaintiffs acknowledge that Google removes certain reviews on Maps based on its own criteria, which they consider opaque. Google said it “works to reduce inaccurate and misleading content on Google Maps.’